Rental payments are non-refundable once confirmed. Flexible options are available, subject to approval: one exchange, store credit (valid 6 months) or one transfer to a friend or family member. Sample Sale purchases are non-refundable.
Exchanges: Rentals, at least 4 months before your occasion, 15% administration fee. Sample Sale, within 3 days of courier delivery (based on the tracking status) and at least 4 months before your occasion, after our check.
Higher-priced replacement: you pay the difference. Lower: no refund or credit. Rental deposits are refunded within 14 working days after the gown is returned and checked. View Exchange Policy