1. Scheduling and Preparation
Customers are encouraged to schedule a virtual consultation for a detailed view of gown conditions and clearer pictures. The consultation will take place via a Zoom call, during which the call will be recorded.
2. The Virtual Consultation
TC by The Wedding Gown will send a Zoom call link through WhatsApp to the customer for the schedule consultation. At the appointed time, TC by The Wedding Gown will attempt to call the customer twice to initiate the consultation.
3. Quality Check and Inspection
Both parties will conduct a quality check together during the Zoom call, examining the gown's condition, noting any defects, and capturing images of existing issues. Any new damage(s) discovered upon customer receiving the gown outside of the video call will not be the responsibility of TC by The Wedding Gown.