FAQs

TC By THE WEDDING GOWN

How does it work?

How to place an order online?

How to rent or purchase on-site?

Do I need an account to place an order?

Will my personal details stay safe?

What happens during the Virtual Consultation?

Virtual Consultation rescheduling and cancellation policy

Product Availability and Authenticity

Can I reserve an item to buy later?

Are TC by The Wedding Gown items guaranteed authentic?

How long will it take to get my package?

Do your products come in different conditions?

Size and Fit

How can I get a better understanding on how a piece will fit? 

What if my item doesn’t fit?

About Size Guide on each gown

Delivery, Duties and Taxes

How much will I be charged for delivery?

When will I receive my item and how can I track delivery?

Will I need to pay tax and duties?