Shipping costs will be covered by the customer and will be calculated based on the delivery location and order size. Delivery costs may differ depending on the currency in which you wish to pay, size and weight of your ordered products. We will provide an estimated shipping cost upon order confirmation. 

Please note that international packages may be subject to duties and taxes. You must also pay all tariff, import, customs, tax, and other charges applicable in your jurisdiction. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.  

We endeavour to ship all orders within 7 business days of receiving the order. 

Customers will receive a shipping confirmation email with delivery details once your order has been delivered to the courier. 

Company will attempt in good faith to deliver your items in accordance with your order, but Company will not be responsible or liable for any delays or failure in such delivery. Company expressly reserves the right to effect delivery of any order in any number of separate shipments, and the modes of transport and carriers will be decided at Company's discretion. Your order will be delivered to the delivery address you specify when placing your order. If your delivery address is geographically remote or otherwise difficult to deliver to, it is possible that we may not be able to deliver there. Company will not be responsible or liable for any delay or failure to deliver due to any cause which is unavoidable or beyond Company's reasonable control. In such cases, Company will have the right, at its option, without penalty or any liability for breach, to terminate all or any part of any order or to reschedule delivery within a reasonable time.

Regarding Incorrect address, change of address and refused delivery, we take no responsibility for incorrect shipping details. If incorrect details have been submitted email info@theweddinggown.hk to see what can be done prior to fulfillment.


In the event of an incorrect shipment, responsibility lies with both the courier and the customer.

If an order is refused at delivery you will not be refunded shipping costs and any duties and taxes incurred. We strongly urge you to review your order prior to shipment.

TC by The Wedding Gown is solely responsible for shipping out products and keeping track of orders. All responsibilities related to courier services, including any issues or complications, are to be handled directly by the customer.

If you have any inquiries, please do not hesitate to contact us via WhatsApp at (+852) 9189 3997 or via email at info@theweddinggown.hk for further information.