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Exchange policy

SIZING DISCLAIMER

Sizing of gowns displayed on TC by The Wedding Gown is provided as estimated sizing only. Please note that there might be a slight variance of 1-3 cm in size due to the inherent stretch in fabric. 

Customers are advised to take into account the potential 1-3 cm difference in sizing when selecting their gown. If you require assistance in choosing the appropriate size, please refer to our measuring guide or book an appointment with our customer service team for guidance.
 
    

 

ALTERATIONS 

Our products are made in set sizes and are not made to fit individual measurements. Please also note that the color, trim or fabric of your product may vary slightly from the product displayed online as all our products are made-to-order and hand-crafted. 

The option for alteration services can be availed upon client request for adjustments to the Bust, Waist and Hip Measurements (provided by customer), and an additional fee will be necessary for this service. By accepting and purchasing your gown with our alteration services, you acknowledge that TC by The Wedding Gown will try their best to create the best fit according to the customer’s provided measurements but will not guarantee a perfect fit. Please note that there might be a slight variance of 1-2 cm in size due to the inherent stretch in the fabric and potential differences in the measuring tape used by both parties during the production process. 

If you order any gowns or other garments from us, you may engage an independent alteration specialist to carry out alterations to tailor the gown or other garment to your desired fit, including the hemming of gown lengths (Alteration Services). At a minimum for gowns, you will require an alteration of the hem. It is your responsibility to engage an alteration specialist to carry out your Alteration Services. It is at your discretion and choosing who you elect to undertake your Alteration Services.
We cannot provide you with an estimate of costs for external Alteration Services.
 You acknowledge and agree that we will not be liable for any loss or damage suffered by you resulting from Alteration Services performed on your product(s) by you or a third party.  



EXCHANGE POLICY

All purchases made at TC by The Wedding Gown are non-refundable, and non-returnable. Please carefully review your order before completing your purchase as we are unable to accept returns or provide refunds for any products.

Customers are permitted to exchange the gown style once in the event of a change of mind.

Please note that the color, trim or fabric of your product may vary slightly from the product displayed online. Your gown may have marks and imperfections not displayed in imagery. By accepting and purchasing your gown you acknowledge that your gown will likely have small faults.

The Client shall inspect the Garment on pickup and notify of any alleged defect, shortage in quantity, damage, failure to comply with what was ordered. This must happen within 24 hours of receiving the garment to receive an exchange of style. Once the tag is removed from the garment it will be considered worn and unable to be exchanged. Your exchange may be subject to product availability and your particular timeline.

The Client acknowledges that the Garments which they are purchasing from TC by The Wedding Gown may not be in their initial condition and are therefore may be subject to general fair, wear and tear.

Customers must, at their cost, return their product to TC by The Wedding Gown within 3 days (72 hours) of receiving the product (success delivery notified by courier) for an exchange. Courier pickup for exchanging gown styles must be arranged within a 3-day window. After 72 hours, the exchange option will no longer be available and hence no refunds will be issued. Your exchange may be subject to product availability and your particular timeline.

Upon receiving the product from the customer, TC by The Wedding Gown will conduct a thorough quality check to confirm its condition. The product should be returned in its original condition. If the product meets the criteria, the customer will be eligible for a one-time style exchange. In the event that the gown is not in its original condition or found to be damaged, TC by The Wedding Gown will return the same item to the customer. Upon the customer bearing the shipping fee, TC by The Wedding Gown will proceed to ship back the customer's gown following the transfer of the shipping fee.

Once an order is placed, it is final and cannot be swapped/amended or cancelled. For an exchange of style, if the price of the newly chosen Garment is less than the previous then the client forfeits the difference in the Garment Price. If the Garment Fee is more on the newly chosen Garment then the difference is payable by the client.

To initiate an exchange, the customer should reach out to TC by The Wedding Gown via WhatsApp at (+852) 91893997 within office hours (11am-7pm HKT) to coordinate the process. Following this, please provide us with confirmation of the courier pickup and the associated tracking number within 72 hours of receiving the product. This will help facilitate a smooth and timely exchange procedure.
Please note that the gown(s) purchased remains the customer’s responsibility until received by TC by The Wedding Gown and as such is returned at the customers risk.

If you have any questions or concerns about a product before making a purchase, please do not hesitate to contact our customer service team for assistance. We are here to help and ensure that your shopping experience with us is as smooth as possible.