FAQ

Explore our gowns online, compare your options, shortlist your favourites and choose the service that suits you. Our team is here whenever you need help.

Rental, Sample Sale, Made-to-Order and Bespoke. After your occasion, you can also resell your gown through our Resell Programme.

No. You can explore and order online from anywhere, with consultant support whenever you need it. If you're in Hong Kong or Taiwan, you're welcome to visit our showrooms by appointment.

Choose Rental for flexibility, Sample Sale to own a designer gown at a lower price, and Made-to-Order or Bespoke for something more personal. It depends on your budget, timeline and how much customisation you want. We're happy to help you compare.

The earlier, the more options you have. For Rental and Sample Sale, plan at least 50 days before your occasion. For Made-to-Order and Bespoke, allow 2–4 months, plus time for delivery and final adjustments.

Yes. Send us your occasion, budget, measurements, preferences or inspiration images, and our team will help you shortlist suitable options.

Yes. Send us anything that helps show the look you want.

A designer gown offered at a reduced price, usually because it was a showroom sample, belongs to a previous collection or is part of limited stock.

Yes. We offer authentic designer gowns, sourced and checked by our team.

Not always. Some gowns may have been tried on as showroom samples. The exact condition of each gown is shown on its product page.

For one-off pieces, yes: the photos, condition and measurements shown are of that gown. Ask us if you'd like more photos or a video before ordering.

Sample Sale gives you access to designer gowns below standard retail prices. Each price depends on the designer, style, condition, collection and availability.

Usually, yes. Bust, waist and hip alterations are included. What's possible depends on the gown's measurements, seam allowance, construction and any previous alterations.

Many Sample Sale gowns are one-off pieces. Once sold, the same gown may not be available again. Ask us for similar options.

Sample Sale purchases are non-refundable. One exchange is possible within 3 days of delivery (based on courier tracking) and at least 4 months before your occasion, after our condition check. Full conditions are in our Terms & Conditions.

Rental availability varies by gown. Check the product page or contact us to confirm.

Yes. A refundable security deposit is required for every rental.

Once the gown is returned and checked, your deposit is usually refunded within about 14 working days.

Yes. Bust, waist and hip alterations are included. Permanent alterations are not possible on rental gowns.

Rental payments are non-refundable once confirmed, as the gown is reserved for you. Subject to approval and fees, you can request one exchange to another available gown, store credit valid 6 months if an exchange can't be arranged, or one transfer to a friend or family member, at least 4 months before your occasion. No cash refunds.

No. Please follow the return and care instructions provided with your gown, and contact us before arranging any cleaning yourself.

Normal wear is expected. Damage beyond normal wear may lead to additional charges, depending on its type and extent, as set out in our Damage Policy.

Not always. Rental requires a refundable deposit, and some Sample Sale gowns may cost less at checkout. A purchased gown can also be resold after your occasion.

Often, yes, depending on the gown, destination and timeline. Contact us early so we can plan delivery and return time.

You start from an eligible TWG design and personalise selected details, while keeping its original pattern and construction.

Try our gowns in a showroom, or contact us on WhatsApp, LINE, email or Instagram DM and send us the TWG design you love.

Depending on the design: neckline, fabric, silhouette, hem length, cups, sleeves, straps, train, bustle and selected details.

No. Made-to-Order is for TWG designs only. For outside inspiration, choose Bespoke.

Usually 2–4 months, depending on complexity and materials. Your timeline is confirmed in writing when you order.

The lead time is usually 2–4 months. Allow extra time for delivery and final adjustments.

Bust, waist and hip fit alterations are included. Other areas can be altered for HKD 1,000 (about USD 128) per area, where feasible.

Our samples are generally around US 4–10. Contact us if you need a smaller or larger size.

Yes. A swatch kit costs HKD 1,500, deductible from an eligible gown order placed within 1 month of receiving it.

Once your design and final specifications are confirmed, Made-to-Order gowns are non-refundable and non-exchangeable, except for quality issues.

An easier way to create your own gown. Bring us an image or an idea, choose the elements you love, and our team handles the technical development.

No. Combine silhouettes, necklines, fabrics, bodices and finishing details. You choose, we make.

Yes. Love one neckline and another skirt? Send us both and we'll review how they can work together.

Silhouette, neckline, waistline, corsetry, fabric, sleeves, straps, back, train, colour, embellishments, detachable elements and more.

Our Bespoke fabrics are mainly sourced from France and Italy, subject to availability.

Where available, yes. You can explore different combinations before choosing your final design.

No. Your Bespoke journey can be completed online, from inspiration and measurements to confirmation and worldwide delivery.

Usually 2–4 months, depending on complexity and materials. Allow extra time for delivery and final adjustments.

Once your final design and specifications are confirmed, Bespoke gowns are non-refundable and non-exchangeable, except for quality issues.

Yes, in our Hong Kong and Taiwan showrooms, by appointment.

Yes. Send us your favourite styles before your visit and we'll confirm availability.

Yes. Our consultant will help you with fit, style and the service that suits you.

Shoes with a similar heel height to your occasion shoes, and the underwear or shapewear you plan to wear. Both affect fit and measurements.

Yes. You can continue your order online at any time.

Yes. Most of our services can be completed remotely, from gown selection and consultation to measurements, ordering and delivery.

Yes. We support brides in Hong Kong and around the world, with online consultations and worldwide delivery.

Yes. Send us your measurements and we'll help assess sizing and alteration options.

Unless stated otherwise at checkout, import duties and taxes are paid by you.

Often, yes, depending on the destination and courier. Contact us before ordering.

You can work with a trusted local tailor, using our measurements and alteration guidance.

Allow extra time for international shipping, customs and any final local alterations.

Once your payment is received, you'll receive an order confirmation by email.

Usually bust, waist and hips, plus height and length measurements (such as hollow to floor) for some gowns. See our Measurement Guide.

Yes. Follow our Measurement Guide carefully. For best accuracy, ask someone to help you.

The underwear or shapewear you plan to wear with your gown, and your occasion heels for length measurements.

Designers use different size charts. Always choose by your actual measurements, not your everyday clothing size.

That's very common. Our team will help you choose the best size or approach.

Yes, as long as they're taken at the measurement points in our Measurement Guide.

Contact us before confirming your order, or have them taken by a professional.

Possibly. Even with your measurements, small final adjustments can help achieve your perfect fit.

Depending on the gown: bust, waist, hips, straps, hem, cups, sleeves, neckline, bustle and more.

Smaller is often possible. Larger depends on seam allowance, construction, fabric and previous alterations.

Usually. Lace borders, embellishments or complex construction may affect what's possible and the cost.

Often, yes, depending on the gown and its train.

No. Included alterations depend on your service (see each service page). Other or structural alterations may cost extra.

Yes, to most countries. Cost and estimated delivery time are shown at checkout. See our Shipping & Delivery page.

Collection may be possible depending on your order and location. Ask our team.

Yes. You'll receive tracking details once your gown has shipped.

We plan production and shipping to deliver in time whenever possible. We recommend receiving your gown 3–5 days before your occasion, and earlier if you plan local alterations.

Contact us as soon as possible. Address changes may not be possible once your gown has shipped.

It depends on the service. Please check the terms for your service before ordering.

No. Once your final design and specifications are confirmed, these gowns are non-refundable and non-exchangeable, except for quality issues.

Contact us immediately. Once sourcing or production has started, changes may not be possible or may cost extra.

Contact us as soon as possible. What we can change depends on your service, production status and availability.

Contact us within 48 hours of delivery with your order number and photos. We'll review it and find a solution.

It depends on the gown and service. Check the product or service page before ordering.

No, unless stated otherwise. Shipping is shown separately at checkout.

No, unless stated otherwise. Import duties and taxes are paid by you.

In Hong Kong, instalments are available with HSBC and Standard Chartered cards.

Only if you request rush production and we confirm it in writing.

Yes, selected veils and accessories, depending on current stock.

Yes. Send us your gown and the look you want, and we'll suggest options.

Only if they're stated as part of the product or your order.

Yes. Detachable sleeves, capes, overskirts or trains can let one gown create several looks, from ceremony to party.

Yes. Our Resell Programme helps you list your gown and recover part of what you spent.

No. Eligible TWG gowns and gowns from other stores can be accepted.

Yes. We offer a separate business (B2B) option for boutiques, designers and stylists. Use the business enquiry form on our Resell Programme page.

6 months.

No. Our Resell Programme is Listing + Consignment: you send us your gown, and we store, show and sell it for you.

Yes. Listing + Consignment includes storage and care, monthly condition checks, online listing, enquiries, showroom display and try-ons.

You do. A competitive price usually helps your gown sell faster.

Fees are calculated individually for each gown and confirmed before listing. You can cancel anytime; fees already paid are non-refundable.

After 6 months, an unsold consigned gown is returned to you. Return shipping is at your cost.

Yes. Send us your date, location, measurements and favourite styles, and we'll find realistic options.

A ready-to-ship Rental or Sample Sale gown is usually faster than Made-to-Order or Bespoke.

Sometimes, depending on production capacity, construction and materials. Rush fees apply and are confirmed in writing.

Contact us before ordering. Very urgent orders are assessed individually and may not be possible.

Express delivery may be available, depending on your destination.

Tell us about your measurements, occasion, venue and style, and we'll help narrow it down.

Tell us your budget and the look you want, and we'll focus on suitable gowns.

It depends on the gown, your budget and what you'd like to do after your occasion. Buying can be a smart choice if you plan to resell through our Resell Programme.

Send us the image. We'll tell you whether an existing TWG gown, Made-to-Order or Bespoke is the best route.

No problem. You can discover, get advice and order entirely online.

Yes. Send us your wishes and inspiration, and our consultants will shortlist options for you.

Yes. We offer authentic designer gowns, sourced and checked by our team.

Absolutely. Our team is available on WhatsApp, LINE, email and Instagram DM.

Yes. We're with you through your order, production, delivery and fitting.