Payments
Clear terms, before you order.
To ensure a smooth and transparent experience, please read our policies below before placing your order.
01 · Payment
We accept the following secure payment methods.
Credit / debit card
Visa · Mastercard · Amex
PayPal
Fast and secure
Bank transfer
Details at checkout
Secure payment
Encrypted and protected
Instalments available in Hong Kong with HSBC and Standard Chartered cards.
02 · Exchange & returns
Each order type has different terms. Please check them before placing your order.
| Order type | Style change | Deadline | Refund | Main conditions |
|---|---|---|---|---|
| Sample Sale / Designer Archive | ✓ Once | Within 3 days of courier delivery, and at least 4 months before your event | ✕ No refund | Subject to TWG assessment and gown condition |
| Rental gown | ✓ Once | At least 3 months before your event | ✕ No refund | Subject to availability, 15% admin fee |
| Made-to-Order | ✕ No | Once design is confirmed | ✕ No refund | Final once design is approved |
| Bespoke / custom gown | ✕ No | Once design is confirmed | ✕ No refund | Final once design is approved |
| Accessories (veil, train, cape…) | ✓ Once | Same as your gown: at least 3 months before your event (Rental) or 4 months (Sample Sale) | ✕ No refund | Subject to availability and product eligibility |
| NuBra / shapewear / tights | ✕ No | — | ✕ No refund | Hygiene-sensitive item |
03 · How to request an exchange
Where an exchange applies, follow these steps.
01 · Contact us
WhatsApp, LINE or email
02 · Eligibility
We review your request
03 · Availability
We confirm the replacement
04 · Confirm & pay
Approve terms and any difference
05 · Exchange
Return yours, receive the new one
Important notes
Payments
Payments are non-refundable, except where your gown arrives faulty or not as described, where we cancel your order, or where required by law.
Rental · change of mind
Rental payments are non-refundable once confirmed, as the gown is reserved for you. Flexible options, subject to approval and fees: one exchange to another available gown, store credit valid 6 months if an exchange can't be arranged, or one transfer to a friend or family member. Request at least 4 months before your occasion. No cash refunds.
Price difference
Higher-priced replacement: you pay the difference. Lower-priced: no refund or credit.
Before you buy
Please check the product details, size and measurements carefully.
Faulty or wrong item
Contact us within 48 hours of delivery with photos. We will review it and offer a repair, replacement or refund as appropriate.
Your rights
These terms do not affect your statutory rights. Full details in our Terms & Conditions.
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